Refund policy

Return & Refund Policy

Effective Date: 3 days

At pick mart, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help. Please read this Return & Refund Policy carefully to understand your rights and our procedures.

1. Return Eligibility

You may request a return if all of the following conditions are met:

  • The return request is made within 3 days of receiving your order.

  • The product is unused, unworn, and in its original condition.

  • The product is returned with all original tags, labels, manuals, accessories, and packaging.

  • A valid proof of purchase or order number is provided.

We reserve the right to refuse returns that do not meet these eligibility requirements.

2. How to Request a Return

To initiate a return, please contact our customer support team at:

Email: 

Please include:

  • Your order number

  • Your full name

  • Reason for the return

  • Photos of the product (if damaged, defective, or incorrect)

  • Any other relevant information

Our team will review your request and provide return instructions if your request is approved.

3. Return Timeframe

Return requests must be submitted within 3 days of the delivery date.

Returns received after this period may not be accepted unless required by applicable law or approved by pockmark

4. Refund Process

Once we receive your returned item, we will:

  1. Inspect the product.

  2. Verify that it meets our return eligibility requirements.

  3. Notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 

.

Depending on your payment provider or bank, it may take additional time for the refunded amount to appear in your account.

Shipping charges are generally non-refundable unless the return is due to our error or a defective product.

5. Exchanges

We offer exchanges for eligible items, subject to product availability.

You may request an exchange if:

  • You received the wrong product.

  • The product is damaged or defective.

  • You wish to replace an eligible item in accordance with our exchange policy.

If the requested replacement is unavailable, we may offer:

  • A refund, or

  • Store credit (if applicable).

6. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, or different from what you ordered, please contact us within 3 days of delivery.

Please include:

  • Your order number

  • A description of the issue

  • Clear photographs or videos showing the problem

After verification, we may offer one of the following at no additional cost to you:

  • A replacement

  • An exchange

  • A full or partial refund, as appropriate

7. Non-Returnable Items

For hygiene, safety, customization, or other legitimate business reasons, certain items cannot be returned, including but not limited to:

  • Personalized or custom-made products

  • Gift cards or digital products

  • Items marked as "Final Sale" or "Non-Returnable"

  • Products that have been used, damaged by the customer, or altered after delivery

  • Items returned without original packaging or essential accessories

  • Perishable goods (if applicable)

  • Personal care or hygiene products that have been opened or used

Please review the product description before placing your order.

8. Return Shipping Costs

Option A – Customer Pays Return Shipping

Unless the return is due to our error, customers are responsible for return shipping costs.

Option B – Free Returns

We provide free return shipping for eligible returns approved by pickmart

Damaged, Defective, or Incorrect Products

If the return is due to a damaged, defective, or incorrect item, pickmart will bear the return shipping costs.

9. Cancellation of Orders

Orders may be cancelled before they are shipped.

If your order has already been dispatched, it cannot be cancelled. In such cases, you may request a return after delivery, subject to this policy.

If an order is successfully cancelled before shipment, any eligible refund will be processed to the original payment method.

10. Refund Exceptions

Refunds may be reduced or declined if:

  • The returned product is not in its original condition.

  • Parts, accessories, or packaging are missing.

  • The product shows signs of misuse, damage, or excessive wear.

  • The return does not meet the eligibility criteria outlined in this policy.

11. Late or Missing Refunds

If you have not received your refund after the stated processing time:

  1. Check your bank account or payment method again.

  2. Contact your bank or payment provider, as processing times may vary.

  3. If you still have not received your refund, please contact us at pickmart.com

We will be happy to assist you.

12. Changes to This Policy

We reserve the right to modify this Return & Refund Policy at any time.

Any updates will be posted on this page with a revised Effective Date. Continued use of our website after such changes constitutes your acceptance of the updated policy.

13. Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us:

Store Name: pick mart

Email: pickmart.com

Business Address: Delhi

Customer Support Hours: 24/7

We aim to respond to all customer inquiries within 4-5 business days.